I'm disappointed with their application… I'm disappointed with their application process. I applied for a few homes in the Ellenwood area, one with them. This is not an upscale area so the median credit ranges are in 550+ level. The house has been empty since July and they keep dropping the rental rate. It will stay empty because they are being unrealistic about who they want to put in the house. GOAL looks at your credit report from a third party ONLY, and gives you an instant denial without even looking at your current situation. Some of the items on my credit report haven't been updated in years and they used that to compare my current income/salary! That's ridiculous! A waste of application fees, so do not apply if your credit score is lower than 600. Ignore that chart on their website that says you could pay a higher deposit if you have a 500 credit score. That appears to be just to get application fees. I was approved for the other homes easily and will take one of them, as they looked at my current salary and recent rental history as a whole when applying. I feel I still need to warn others about this company.

My ac went out My ac went out, of course on a holiday weekend on 09/03/2021 after 5 pm and we had to wait until 09/07/2021 they couldn’t come until the 09/08/2021and of course Goal couldn’t get a hold of anyone in maintenance. It was a lot of back and fourth. And Goal was having a hard time communicating back with us and also the maintenance people .so they are horrible at communicating.Now we have been without A/C for 3 weeks. So now my whole family is suffering in the humidity and heat all this time and yes they give us floor a/c unit but it only freshens the kitchen. and I can’t speak with anyone at goal. No one cares we don’t have ac it’s 95 degrees outside.it’s now getting cooler outside. This is completely unacceptable. Because we just got this company we use to have national real estate but recently change to Goal. And now I know why they have 2 stars

DO NOT RENT HERE! I moved out and provided a forwarding address so they did not send me a final bill with my security deposit. Come to find out they immediately sent it to collections. I paid my rent on time the ENTIRE time I was there. Left the property in better condition than I received it.

Don't Pay Fees Before Calling First I don't recommend paying this company any money or fees until you pick up the phone and call them first and gain a thorough understanding of their refund process should they accept another applicant and not you. I called, but couldn't get a straight answer and ended with no comfort level that they were operating their business transparently. Why was the house still being advertised this morning for rent and taking applications and fees on Zillow.com when I was just told by the Agent they had approved a tenant before today?

I would like to give ZERO stars if it… I would like to give ZERO stars if it was an option. We have been without a refrigerator and freezer for a week in 90 degree Charlotte heat. I have 2 year old twins and we are living out of a cooler. It took 3 days for anyone to respond to my maintenance request, and then the maintenance person that was scheduled to come was a no show, and then ANOTHER no show the next day. We were never updating on anything, no communication. They finally sent a disgusting old moldy fridge to shut us up from a used appliance center. FINALLY after 4 days of wasted an entire holiday weekend trying to get any answers I was told appliances are backordered 2 weeks and that I was lucky to get what I did. I went to my local Lowes and sent a photo of an almost identical fridge available to take home immediately. I told her that her argument was not valid. I offered to purchase it for reimbursement, and got no response. This fridge is unfit for use, and unsanitary. During a pandemic ESPECIALLY, I deserve to have a clean appliance brought into my home with small children. Will be filing a lawsuit.