Get away from this dishonest management company It’s a dishonest and unprofessional management business. It’s was a nightmare during my property under their managed.

NO REFUND FOR YOU! We vacated our apartment on the 19th day of the month but Poplar collected from their auto-pay the entire month's rent. I contacted them and they promised that the excess rent we paid will be refunded. When no refund came, I started calling them. Each time they responded that someone will get in touch but no return calls ever came. I also sent emails but no response. DO NOT EVER RENT AN APARTMENT MANAGED BY POPLAR!

Would give them a zero if I could Would give them a zero if I could! Absolutely incompetent and worthless management company. This enterprise provides such little value that I feel like I"m being robbed. Stay as far away from them as you can. They are unresponsive, inept, and disorganized. I wouldn't let them manage a lego house.

Awful experience Awful experience. Sibling is moving into their property this morning and is locked out. No calls back, no live person, two of us on hold for over an hour and a half. No 24/7 service for us. Movers standing outside waiting and no answer. Paying for property and no help to get into it for this little family. It's a shame and I'd highly suggest your customer service by addressed. Any response outside of a refund for their time and moving costs is worthless. Ezra Black, Eugene Oregon. Shasta Loop.

Absolutely RUN. This is not a property management company, this is a call center with no follow through Absolutely RUN. This company is a SCAM doing the absolute bare minimum to keep collecting fees. Majority of the company is based in the Philippines and does not know the first thing about property management or the local markets they're operating in. Unfortunately, they purchased my PM and I wanted to give them a chance to iron out the kinks before running, but this is a dumpster fire. Most of the bids I got from them were wildly over the top for the job needed, and they'd typically tell me they couldn't get an alternative bid. I've now learned that this is because so few respectable vendors will work with them after not being paid for jobs that the vendors who will work with them are not necessarily the A squad.. After approving a bid, I would have to follow up for weeks or even months to see if anything had been done (even for massively urgent hazardous issues.. which I'm positive caused a long term tenant to move out). Multiple times major items took so long to get started or to get an appropriate bid, I ended up having to handle it myself (ie. roof replacement, unit turns, etc.) You have to audit all of their accounting because inevitably late fees will change every statement, utilities are sometimes billed back (or not at all in the case of one of my properties.. resulting in ~$2000 in unpaid utilities), and god speed if you have a delinquent tenant. Reporting is terrible and full of errors, so if there is an issue, you won't find out til it's too late. The tenant screening process seems non-existent, and they have no problem blatantly lying to you (my final straw before finding new management). This company has lost me thousands. I've never posted a rant like this, but I feel very passionately about telling anyone who will listen to stay away from Poplar Homes / OneRent.