Good Maintenance Experience We had a variety of minor issues around the apartment. Althea was very helpful arranging for peole to come and fix them, and is super fast at responding to emails when we had questions. The maintenance person was very professional, fixed what could be fixed, and explained what still needed a follow up. We have been able to get everything handled, though sometimes the online form to submit issues is clunky. Not every room is covered, and there is a 200 character limit on providing info which can make it hard to describe anything unusual. But once we are able to email back and forth with the staff it goes more smoothly.

They manage the home we lease They manage the home we lease. Require home warrant we can barely get anythng fixed timely bc home warranty also uses 3rf party so ur going through 3 third parties to get anything done. Ive bedn without ac after deemed emergency for 3 days and not even close to getting it repaired in 120 temps heat advisory they expect me just be patient when inside my house with portable ac and windows unit its 85-90 degrees. Their numbers aren’t working and the california numbers say no one available. They ignore emails say they will call back and don’t and if they do end before one ring finishes

Absolutely RUN. This is not a property management company, this is a call center with no follow through Absolutely RUN. This company is a SCAM doing the absolute bare minimum to keep collecting fees. Majority of the company is based in the Philippines and does not know the first thing about property management or the local markets they're operating in. Unfortunately, they purchased my PM and I wanted to give them a chance to iron out the kinks before running, but this is a dumpster fire. Most of the bids I got from them were wildly over the top for the job needed, and they'd typically tell me they couldn't get an alternative bid. I've now learned that this is because so few respectable vendors will work with them after not being paid for jobs that the vendors who will work with them are not necessarily the A squad.. After approving a bid, I would have to follow up for weeks or even months to see if anything had been done (even for massively urgent hazardous issues.. which I'm positive caused a long term tenant to move out). Multiple times major items took so long to get started or to get an appropriate bid, I ended up having to handle it myself (ie. roof replacement, unit turns, etc.) You have to audit all of their accounting because inevitably late fees will change every statement, utilities are sometimes billed back (or not at all in the case of one of my properties.. resulting in ~$2000 in unpaid utilities), and god speed if you have a delinquent tenant. Reporting is terrible and full of errors, so if there is an issue, you won't find out til it's too late. The tenant screening process seems non-existent, and they have no problem blatantly lying to you (my final straw before finding new management). This company has lost me thousands. I've never posted a rant like this, but I feel very passionately about telling anyone who will listen to stay away from Poplar Homes / OneRent.

This company is THE WORST This company is THE WORST! Poplar purchased a management company that I used for over 10 years. Immediately things went downhill fast. Their accounting is confusing on owner statements and full of errors. You can't get straight answers from them and you will get charged fees for 11+ months when you remove properties from management. Unresponsive and unprofessional. DO NOT USE THIS COMPANY.

Ben in Poplar Homes Accounting Does An Outstanding Job Ben in Poplar Homes Accounting does an outstanding job! He responds quickly and thoroughly and follows through to make sure his clients receive the type of service that they expect. As an example of how Ben responds, last month I was very critical of how Poplar Homes handled the rent transfer payment and told Ben I expected to receive this payment in 5 days or less. This month, with Ben’s follow through, the payment was received in two days! That’s great service, Thank you Ben!