NO REFUND FOR YOU! We vacated our apartment on the 19th day of the month but Poplar collected from their auto-pay the entire month's rent. I contacted them and they promised that the excess rent we paid will be refunded. When no refund came, I started calling them. Each time they responded that someone will get in touch but no return calls ever came. I also sent emails but no response. DO NOT EVER RENT AN APARTMENT MANAGED BY POPLAR!

Get away from this dishonest management company It’s a dishonest and unprofessional management business. It’s was a nightmare during my property under their managed.

This company is THE WORST This company is THE WORST! Poplar purchased a management company that I used for over 10 years. Immediately things went downhill fast. Their accounting is confusing on owner statements and full of errors. You can't get straight answers from them and you will get charged fees for 11+ months when you remove properties from management. Unresponsive and unprofessional. DO NOT USE THIS COMPANY.

Awful experience Awful experience. Sibling is moving into their property this morning and is locked out. No calls back, no live person, two of us on hold for over an hour and a half. No 24/7 service for us. Movers standing outside waiting and no answer. Paying for property and no help to get into it for this little family. It's a shame and I'd highly suggest your customer service by addressed. Any response outside of a refund for their time and moving costs is worthless. Ezra Black, Eugene Oregon. Shasta Loop.

NEW NAME, SAME PROBLEMS. New name, same problems. Onerent now changed their name Poplar (maybe to run from their bad reviews?). They outsource to the Philippines but give their call center employees no authority to make decisions are get things done. Been waiting on deposits to be rurturned for weeks now despite havign switched companies and making several requests. GIVE BACK THE DEPOSIT. Delay tactics similar to extortion.