Quick response and seamless interactions They took over the leasing management. Renewal was timely, easy, and stress free. I've had a couple of maintenance issues, they responded extremely quickly. On that note, the owner has always been prompt and considerate as repairs are ultimately up to the owner. I saw a lot of complaints in these reviews that really have nothing to do with the management. If you feel you aren't treated fairly, I suggest you hire a real estate agent when rental hunting and assign them as your mediator. Your experience will change dramatically with a realtor as they typically screen their clients first and landlords and prop management companies know this.

Worse place I ever lived when you fear… Worse place I ever lived when you fear your life this shouldn't be aloud to keep going. Poplar didn't do one thing to help. guns drugs needles prostitution

Trash Company and Service Same as everyone else. cannot get a response. They confirmed rent increase in November but somehow collected incorrect rent for 3 months. No one wants to pay me the back rent. Breach of contract.

Good Maintenance Experience We had a variety of minor issues around the apartment. Althea was very helpful arranging for peole to come and fix them, and is super fast at responding to emails when we had questions. The maintenance person was very professional, fixed what could be fixed, and explained what still needed a follow up. We have been able to get everything handled, though sometimes the online form to submit issues is clunky. Not every room is covered, and there is a 200 character limit on providing info which can make it hard to describe anything unusual. But once we are able to email back and forth with the staff it goes more smoothly.

As a tenant, avoid 2 stars because paying rent online is nice (though expected of a property management company at this point). Besides that, poplar is generally terrible to work with from a tenant perspective. They are slow to respond to work orders, hard to coordinate with, and nearly impossible to talk to on the phone. I personally will avoid renting from a poplar managed home in the future.