NO REFUND FOR YOU! We vacated our apartment on the 19th day of the month but Poplar collected from their auto-pay the entire month's rent. I contacted them and they promised that the excess rent we paid will be refunded. When no refund came, I started calling them. Each time they responded that someone will get in touch but no return calls ever came. I also sent emails but no response. DO NOT EVER RENT AN APARTMENT MANAGED BY POPLAR!

Lease Renewal Paul did a good job getting the lease renewal completed quickly. Thanks Paul! I would hope though that this process would be more automatic/ initiated by Poplarhomes rather than the owner having to reach out to move the process along. I was told this was supposed to be done within the 90 period before lease expires but No one reached out to me. I had to contact Poplarhomes myself.

NEW NAME, SAME PROBLEMS. New name, same problems. Onerent now changed their name Poplar (maybe to run from their bad reviews?). They outsource to the Philippines but give their call center employees no authority to make decisions are get things done. Been waiting on deposits to be rurturned for weeks now despite havign switched companies and making several requests. GIVE BACK THE DEPOSIT. Delay tactics similar to extortion.

They manage the home we lease They manage the home we lease. Require home warrant we can barely get anythng fixed timely bc home warranty also uses 3rf party so ur going through 3 third parties to get anything done. Ive bedn without ac after deemed emergency for 3 days and not even close to getting it repaired in 120 temps heat advisory they expect me just be patient when inside my house with portable ac and windows unit its 85-90 degrees. Their numbers aren’t working and the california numbers say no one available. They ignore emails say they will call back and don’t and if they do end before one ring finishes

As a tenant, avoid 2 stars because paying rent online is nice (though expected of a property management company at this point). Besides that, poplar is generally terrible to work with from a tenant perspective. They are slow to respond to work orders, hard to coordinate with, and nearly impossible to talk to on the phone. I personally will avoid renting from a poplar managed home in the future.