Ben in Poplar Homes Accounting Does An Outstanding Job Ben in Poplar Homes Accounting does an outstanding job! He responds quickly and thoroughly and follows through to make sure his clients receive the type of service that they expect. As an example of how Ben responds, last month I was very critical of how Poplar Homes handled the rent transfer payment and told Ben I expected to receive this payment in 5 days or less. This month, with Ben’s follow through, the payment was received in two days! That’s great service, Thank you Ben!

NEW NAME, SAME PROBLEMS. New name, same problems. Onerent now changed their name Poplar (maybe to run from their bad reviews?). They outsource to the Philippines but give their call center employees no authority to make decisions are get things done. Been waiting on deposits to be rurturned for weeks now despite havign switched companies and making several requests. GIVE BACK THE DEPOSIT. Delay tactics similar to extortion.

Trash Company and Service Same as everyone else. cannot get a response. They confirmed rent increase in November but somehow collected incorrect rent for 3 months. No one wants to pay me the back rent. Breach of contract.

Lease Renewal Paul did a good job getting the lease renewal completed quickly. Thanks Paul! I would hope though that this process would be more automatic/ initiated by Poplarhomes rather than the owner having to reach out to move the process along. I was told this was supposed to be done within the 90 period before lease expires but No one reached out to me. I had to contact Poplarhomes myself.

Would give them a zero if I could Would give them a zero if I could! Absolutely incompetent and worthless management company. This enterprise provides such little value that I feel like I"m being robbed. Stay as far away from them as you can. They are unresponsive, inept, and disorganized. I wouldn't let them manage a lego house.