Real tenant with real review I am an actual tenant that can say it has been a great experience since I moved in my home. Anytime I have called them for any issue they are always right there I know everyone situation can be different but I live in Tennessee and they have been great to me and my family.Only minor issue I wish lights and water was in my name but that’s ok. Maybe in the future they will consider that but Thanks for everything you all have done for me and my family.

Since I moved into my residence, issue after issue Since I moved into my residence, its been absolutely downhill. I moved into this residential community on 03.29.2024 and I've called numerous times, opened number tickets, sent emails to my leasing agent, all to no avail. Issue: -Haven't had access to my mailbox upon inception -Haven't had my trash picked by contracted party since I moved in 1) Mailbox issue: I was never told the 'who/what/where/when' regarding retaining access to my mailbox. Damian Reid with IH gave my false information on 04.08.2024 to open a maintenance request for mailbox issues which further delayed my mailbox access - I should've been advised to visit my local post office to which I did on 04.07.2024. I then submitted a request via the post office to have my key changed however, they refused to inform me of what my mailbox number was as they said I have to get this from my leasing office. When I informed Damian Reid of this issue - he informed me that he wasn't sure of what my mailbox number is either and that I should go back to local post office for resolution. 2) Trash/garbage pickup I live in a residential community and since I've moved in, my trash has yet to be picked up. I've followed the strick guidelines in place by both my HOA and GFL, and every week, my garbage hasn't been collected. To date, garbage hasn't been picked up. Per guidelines, my trash bin is: -Placed outside Thursday evening prior to pickup -Bin 'is not' overflowing -Lid is fully closed -Bin is 5ft from any obstructions Note that I am a single person, and even though I do not accumulate truck loads of garbage, my garbage is now 3 weeks overdue!! ---Note that I moved on on 03.29.2024 and today's date of file is 19.Apr.2024 I still do not have access to my mailbox nor has the company GFL pickup my garbage.

Worst Home Tour EVER Yikes! My husband, daughter, and I just toured one of their homes in the suncoast area of Florida. We were so excited to finally find a home that fits our needs, however when we got there the home was a disaster. The front screen door had to be pulled open by all my husband with all of his might and we noticed that the screen door was busted in a few places. Once we walked in, immediate old house smell and greeted with a dead roach right in the walkway. Walls scuffed, other dead bugs on the floor, paint missing and sloppily painted over holes in the wall, dirty floors and countertops, fridge scratched to all get out, major stain in the bathroom shower, lanai dirty, and flooring cracked. However, we loved the layout and location, but this was not move in ready (listed as move in ready). We used to live in a not so good area in another state in a college town, and even our place built in the 80s was more upkept than this was (2000s home in a HOA community)--and that was with previous college students living there. Not to mention, if we would leave our current place in the state, we would loose our security deposit plus have to pay extra. It was incredibly unkept and gross. Now here's the kicker, on the way home I was like wait did we tour the right house, as I remember in the listing it had a soaker tub and carpet, and a slightly different layout, but I was not for sure as we have been looking at a lot of houses. Got in at home, looked it up, and the listing has the WRONG house pictures. Address correct, but the exterior and interior completely, 100% different! We reverse google image searched and the photos are also used in another listing in an area about 25 minutes away. I called customer service and they did not seem to understand that the pictures are not of the correct house. Without a doubt, the worst home tour we have done. Very dissatisfied with Invitation Homes. After this experience we will never rent/lease or use Invitation Homes.

Since April 15 I call and let the… Since April 15 I call and let the company know that the well water system has went out again. It’s April 22 and I still have no running water in the property. Don’t know what else I need to do for this issue to be resolved. This is very frustrating and disappointing plus disgusting service at the end of the day. No one ever know anything not ever has an answer about this issue and it’s very disappointing right now with everything and how the process is very unsatisfied to complete in a matter of timeframes.

Research Their Lawsuit! Invitation Homes took over Streetlane Properties during our last three months of our lease and we wish we got out sooner! The move-out appointment was insulting and they took almost all of our security deposit. Mind you, we had a month buffer to our new place and they still had the audacity to charge us for petty “damages” like a sink draining slow and gutters not being spotless. Beware that the utilities bill also doesn’t add up and you will be paying well above what you actually use (confirmed through us moving out a month early!) Please stay away from them, it’s not worth it.