FORCED internet package-Can not opt-out on They are now starting a new policy of forcing tenants in my area who are renting with them to have a 85.00 internet bundle package added to the already increased rent! I have called and asked for them to remove this bundle package because I do not even watch cable but my leasing consultant said it was a nationwide roll out and she couldn't do anything about it. Why not actually ask the people who are renting from you all if that is a service they want first before FORCING THEM TO PAY IT and having not the choice to opt-out on it. THAT IS NOT RIGHT. This company rent gouges and they know it. This company already charges 9.95 for air filter fees, a smart home fee (thankfully I opted out on-AND WAS ALLOWED TO OPT OUT ON), and now they are FORCING you to add a 85.00 internet bundle package to your lease if you renew with them for the 2024-2025 year. I don't even watch cable! Why is this company forcing this on the tenants?! All it is, is more money in the pockets for this company. Stop rent gouging!

Incantation homes acquired my property… Incantation homes acquired my property some time at the end of 2023. In January 2024 I was sent an email stating my rent would increase from $2100 to $2520. I let them not I would not be signing a lease with them. I was contacted by an individual in April 2024 who wanted to negotiate the rent increase in an attempt to get us to stay. I told him we would not be doing that. Now from January until April we did not have access to the digital copy of our lease because they did not import them over from the previous property management company. I took possession of the property in May of 2023 but the lease they had stated my agreement was up in April of 2024 not May 2023. Long story boring after lots of unanswered emails and phone calls invitation homes raised my last months rent to $2520 and added an additional $504 “month to month” rent on top of that. I have been a renter in seven different states over the last 16 years and never once have I had a month to month rent tacked on. I would not recommend this company to anyone

Avoid Invitation Homes at ALL COSTS I honestly regret renting from this company. Our move-in date was delayed 3 times and when we finally moved in, the house was still a mess. The front and backyard have had virtually nothing done i.e overgrown plants and trees, weed covered lawn and rotting flowerbed borders. The paint is peeling off the outside wall but they refuse to paint it until the HOA complains. The AC only blew hot air (in FL). The overall condition of the inside is just poor i.e. old/broken fixtures or handles, dead batteries in all of the remotes (garage/ceiling fans). Did they even do anything after the previous tenant moved out? It is clear that Invitation puts as little money/effort as possible into their properties yet for some reason the rent keeps going up! On top of that you are forced into their SmartRent plan which includes a Ring doorbell and quarterly air filter deliveries. It tacks on more money to your rent even if you don't want it. They also force you into a Spectrum internet package but it costs more than if you just got a plan yourself. Do yourself a favor and avoid these properties.

Moved in two weeks ago disaster Moved in two weeks ago. This residence should never have been allowed to lived in. The pool is completely green with probably a foot of algae on the bottom. The room was leaking and dozens of other issues. Customer service talks to you as if everything is fine. This is beyond slumlord style living.

Since April 15 I call and let the… Since April 15 I call and let the company know that the well water system has went out again. It’s April 22 and I still have no running water in the property. Don’t know what else I need to do for this issue to be resolved. This is very frustrating and disappointing plus disgusting service at the end of the day. No one ever know anything not ever has an answer about this issue and it’s very disappointing right now with everything and how the process is very unsatisfied to complete in a matter of timeframes.