Terrible Customer Service/Overcharging Fees I am a current tenant and scheduled to move out in a few days. I have been a ten ant for 3 consecutive years and have never missed a payment or was ever late until I tried to schedule auto pay. It did it on the 1st day of the month thinking it would be processed that same day. I was charged a late fee because they said it needed to be done a day earlier than the 1st day of the month. Although the auto pay was accepted the following month the payment was also not processed thus resulting in being charged more late fees. I started driving 40 miles to drop off my payment which I did for almost 5 months while I waited for return calls that were promised within 24-48 hours. I was being charged for Renter's Insurance while I had my own coverage. I sent copies of proof of insurance and yet I am still being charged. Just this past few days I made a payment inclusive of the late fees and as late as yesterday I see I still owe IH $62 which also include insurance. No one ever calls back. You can't speak directly to anyone. Perhaps the worst communication set up in history.

Moved in two weeks ago disaster Moved in two weeks ago. This residence should never have been allowed to lived in. The pool is completely green with probably a foot of algae on the bottom. The room was leaking and dozens of other issues. Customer service talks to you as if everything is fine. This is beyond slumlord style living.

Scam artist The absolute, worst company you could ever imagine dealing with. None of the employees are helpful with the exception of the maintenance crew. They nickel and dime every single month your rent changes because of all of the many charges fees and surprises that they throw at you. They have poorly written letters that end up charging you money. If you don’t watch the fine print, never ever ever consider renting from invitation homes don’t do it by any means necessary. They are absolute scumbags.

904 chestnut lane! 904 chestnut lane! I moved in. I made the yard of way better yard than what it was which is very expensive like $10,000 nowadays but people play dumb to that. The roots were literally eating the pipes underneath the house and I stayed there. I made the best of it. I stuck it out. I paid my rent on time and then after living there for two years I moved out and it’s 45 days after the move out and I can’t get them to send me my deposit Manager called me last week and said they would FedEx it to me overnight. Samantha said that to me over the phone and they did nothing to get me my money. I would be evicted if I paid my rent like they paid back their deposits and what’s the penalty when they finally decided to give me my money when I waste my time and my gas money to go pick it up after a month and a half why can’t I get compensation back without having to go to court? It’s just sad they’re doing it because they know no one’s gonna do anything about it.

Renters beware this company needs to do… Renters beware this company needs to do better. I moved into one of their homes and right from the start even before I got into the house there were mountains of delays one after the next. The latest is my water getting cut off because of an outstanding water bill that they have not paid. Meanwhile, every month the water bill is included in my rent so while I’m busy paying my water bill, they are neglecting to keep up with the payment to the city. I was also told that they are only going to provide a certain amount for a hotel room not enough for the room or I can pay the outstanding balance to get the water turned back on. SMH