FORCED internet package-Can not opt-out on They are now starting a new policy of forcing tenants in my area who are renting with them to have a 85.00 internet bundle package added to the already increased rent! I have called and asked for them to remove this bundle package because I do not even watch cable but my leasing consultant said it was a nationwide roll out and she couldn't do anything about it. Why not actually ask the people who are renting from you all if that is a service they want first before FORCING THEM TO PAY IT and having not the choice to opt-out on it. THAT IS NOT RIGHT. This company rent gouges and they know it. This company already charges 9.95 for air filter fees, a smart home fee (thankfully I opted out on-AND WAS ALLOWED TO OPT OUT ON), and now they are FORCING you to add a 85.00 internet bundle package to your lease if you renew with them for the 2024-2025 year. I don't even watch cable! Why is this company forcing this on the tenants?! All it is, is more money in the pockets for this company. Stop rent gouging!

Somebody Need to be Fired I received a reply from my recent review. Apparently the person who called was just as inadequate to assist. her name is Guia or something close to that. After speaking with her I asked her name. When she replied I told her you are the same nasty condescending person that I spoke to before and I rather not speak to you again. My issue was the insurance charges. She asked me to send her proof of my insurance to which I replied I sent it twice. Our continued conversation revealed to me the insidious lack of communication between their entities which is why she did not have a copy of my policy. I decided that it was in my best interest to forfeit my claim of being overcharged so I would not behave unprofessionally. IH is by far the worst I have ever dealt with and liken our relationship to a bad marriage that needed to be over. There is a Class Action lawsuit against them for the very reason for my concerns. yet, they act like its nothing. I personally hope they fire Guia and hire someone who has both the sensitivity to deal with customers and the professionalism warranted by her position.

Terrible Customer Service/Overcharging Fees I am a current tenant and scheduled to move out in a few days. I have been a ten ant for 3 consecutive years and have never missed a payment or was ever late until I tried to schedule auto pay. It did it on the 1st day of the month thinking it would be processed that same day. I was charged a late fee because they said it needed to be done a day earlier than the 1st day of the month. Although the auto pay was accepted the following month the payment was also not processed thus resulting in being charged more late fees. I started driving 40 miles to drop off my payment which I did for almost 5 months while I waited for return calls that were promised within 24-48 hours. I was being charged for Renter's Insurance while I had my own coverage. I sent copies of proof of insurance and yet I am still being charged. Just this past few days I made a payment inclusive of the late fees and as late as yesterday I see I still owe IH $62 which also include insurance. No one ever calls back. You can't speak directly to anyone. Perhaps the worst communication set up in history.

Scam artist The absolute, worst company you could ever imagine dealing with. None of the employees are helpful with the exception of the maintenance crew. They nickel and dime every single month your rent changes because of all of the many charges fees and surprises that they throw at you. They have poorly written letters that end up charging you money. If you don’t watch the fine print, never ever ever consider renting from invitation homes don’t do it by any means necessary. They are absolute scumbags.

904 chestnut lane! 904 chestnut lane! I moved in. I made the yard of way better yard than what it was which is very expensive like $10,000 nowadays but people play dumb to that. The roots were literally eating the pipes underneath the house and I stayed there. I made the best of it. I stuck it out. I paid my rent on time and then after living there for two years I moved out and it’s 45 days after the move out and I can’t get them to send me my deposit Manager called me last week and said they would FedEx it to me overnight. Samantha said that to me over the phone and they did nothing to get me my money. I would be evicted if I paid my rent like they paid back their deposits and what’s the penalty when they finally decided to give me my money when I waste my time and my gas money to go pick it up after a month and a half why can’t I get compensation back without having to go to court? It’s just sad they’re doing it because they know no one’s gonna do anything about it.