I love this company and their products I love this company and their products! My four dogs look so cute in their brightly colored halters proudly displaying their names and our phone number. When I needed help with an additional order, they were incredible! I highly recommend PupsCloset products and their people. My pups and I appreciate being treated so well!

POOR CUSTOMER SERVICE!! POOR CUSTOMER SERVICE!!. I receive my dog harness on 8/23/23 which was NOT PERSONALIZED as ordered. On this same day, I emailed their Customer Support Team requesting a FULL REFUND and instructions for RETURNING the dog harness. I DO NOT WANT A REPLACEMENT!! NO RESPONSE. So today, 8/25/23 (2-business days later), I sent a SECOND email AND did an on-line Chat response. NO RESPONSE

Body harness snap unsnapped three times One of the body harness snaps unsnapped itself on three separate occasions. This allowed our dog to break free and run wide circles from us and took four people to capture the dog. He had enjoyed the runs but left us unhappy. We went out an bought a simpler body harness and it has worked without a problem. The velcro name tag was larger than the place it was to attached to on the harness. We cut it down to make it fit.

I ordered a customized harness for my… I ordered a customized harness for my puppy and it came late and then broke the 2nd time I used it. The stitching completely came out and they are unresponsive. I have tried to contact them and nothing

I ordered a small size dog harness and… I ordered a small size dog harness and added the engraving of my dog’s name. Unfortunately the tag upon which the name is stitched upon is greater than the harness resulting on the hard material sticking out and discomforting my dog. A quality focus approach to business would have trimmed the excess material. In will-cost me additional money to get it done myself. A little focus on detail would have earned you top marks.