Great experience with customer service!! Had a great experience with customer service at paw.com! Ordered a product and when I checked my order, I realized I ordered the wrong color. Sent Paw an email and response was within 15 minutes! They were able to change the color! Feeling really excited about getting the product!!

I ordered a Tempur-Pedic dog bed I ordered a Tempur-Pedic dog bed, which arrived fast, however, the bed never inflated. I called and emailed for 8 days straight, left messages and never got a single response. I requested a replacement item or full refund and only got crickets. DO NOT BUT FROM THEM. They suck and are 100% unresponsive.

HORRIBLE CUSTOMER… HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!! GOT PARTIAL ORDER. UNABLE TO TRACK ON SITE. CALLED FIVE TIMES - GOT VOICEMAIL. LEFT MESSAGES - NO CALL BACK!!!!!! TRIED CHATTING ONLINE. NO RESPONSE. TRIED EMAILING CUSTOMER SERVICE. NO RESPONSE. I WAS CHARGED FOR FULL ORDER AND DIDN'T RECEIVE AN ITEM. NO WAY TO REACH COMPANY. TERRIBLE CUSTOMER "SERVICE". NO OPTION BUT TO CALL CREDIT CARD COMPANY AND OBJECT TO CHARGE FOR GOODS NOT RECEIVED

I ordered a xl large bed and was… I ordered a xl large bed and was communicating with Reno Mascarin who assured me they were behind on orders and he would make sure I got my bed. That was over a month ago. The company is a scam. Website and number is disconnected and now I can’t get an email back from Reno Mascarin. I will never trust online dog companies that I’ve never heard of before again.

I contacted PAW support concerning the shedding of a faux fur bed cover I contacted PAW support concerning a previous purchase. Support group were very helpful, and guided me until the issue was resolved! Great costumer service!