I ordered a xl large bed and was… I ordered a xl large bed and was communicating with Reno Mascarin who assured me they were behind on orders and he would make sure I got my bed. That was over a month ago. The company is a scam. Website and number is disconnected and now I can’t get an email back from Reno Mascarin. I will never trust online dog companies that I’ve never heard of before again.

I have emailed them a dozen times about… I have emailed them a dozen times about an item I purchased. I have yet to receive a reply. I am currently thinking they created this company thinking it was a passive income stream but not realizing that they would need to be involved for customer satisfaction. I won’t buy from them again.

AMAZING SERVICE, Stands by their product I am THRILLED with Paw.com. My orthopedic dog bed is amazing, but to wash it, you have to take it apart and unstuff the side rails. The material that holds the stuffing was taking a beating after washing it a few times so I was looking to buy a replacement stuffing, but the company sent me a whole new bed to make up for the defect despite my owning the bed for about 2 years. Amazing experience and highly rated!

non existent customer service Ordered a replacement bed cover because ours disintegrated with washing. The wrong size came and when I tried to return it their customer service ghosted me. When I finally got the online return to work (by changing my address to someone elses) they CHARGED ME $20 because THEY decided to donate the item to a place in vegas. How about you simply send me the correct item in exchange for this one? I won't buy their overpriced low quality products again. PS. I couldn't figure out how to leave a google review, which is a red flag.

Great company, great product! I am not one to write reviews, good or bad, but this is a great company with a great product! I have 3 of their blankets now and I love them and so do my dogs. Their customer service is top notch as well. I have purchased other, supposedly water proof blankets and they are far inferior to this company’s products. I would definitely recommend them & I am sure I will make future purchases with them. Don’t waste your time or money on others.