AMAZING SERVICE, Stands by their product I am THRILLED with Paw.com. My orthopedic dog bed is amazing, but to wash it, you have to take it apart and unstuff the side rails. The material that holds the stuffing was taking a beating after washing it a few times so I was looking to buy a replacement stuffing, but the company sent me a whole new bed to make up for the defect despite my owning the bed for about 2 years. Amazing experience and highly rated!

I ordered a xl large bed and was… I ordered a xl large bed and was communicating with Reno Mascarin who assured me they were behind on orders and he would make sure I got my bed. That was over a month ago. The company is a scam. Website and number is disconnected and now I can’t get an email back from Reno Mascarin. I will never trust online dog companies that I’ve never heard of before again.

non existent customer service Ordered a replacement bed cover because ours disintegrated with washing. The wrong size came and when I tried to return it their customer service ghosted me. When I finally got the online return to work (by changing my address to someone elses) they CHARGED ME $20 because THEY decided to donate the item to a place in vegas. How about you simply send me the correct item in exchange for this one? I won't buy their overpriced low quality products again. PS. I couldn't figure out how to leave a google review, which is a red flag.

Excellent Customer Service Excellent Customer Service I am super happy with the cooling bed… I am super happy with the cooling bed and blanket I purchased. I reached out to customer service with some questions about these cooling products and my questions were quickly and thoroughly answered. Excellent customer service.

Great customer service - Hands Down Great customer service. Alexandro helped me with my order and took care of my needs for getting my pups different blankets. He was extremely helpful with this matter.