TERRIBLE TERRIBLE. Awful customer Service. I left a bad review and they responded saying please email us so we can fix this. And it was just an auto generated response that had nothing to do with my complaint. A terrible company with people that don’t give a crap even when they send you wrong items.

I contacted PAW support concerning the shedding of a faux fur bed cover I contacted PAW support concerning a previous purchase. Support group were very helpful, and guided me until the issue was resolved! Great costumer service!

I have emailed them a dozen times about… I have emailed them a dozen times about an item I purchased. I have yet to receive a reply. I am currently thinking they created this company thinking it was a passive income stream but not realizing that they would need to be involved for customer satisfaction. I won’t buy from them again.

They never sent product stated there… They never sent product stated there confusion with my order states sent it out right away still never received it called 1800 number no one answers. I will never do business again with this company they are thieves. Don't order anything from this company. They asked if I want to update I did get refund. Still won't use this company.

Product is off measurement, smells of chemicals 60 x 80 is more like 55 x 75 inches which is disappointing. Smells very much of chemicals, so much i wouldn't let my dogs near it until washed THEN following the gentle and hang dry instructions left the mat incredibly clumpy and hair fell out. Do not recommend. Not even worth returning