TERRIBLE TERRIBLE. Awful customer Service. I left a bad review and they responded saying please email us so we can fix this. And it was just an auto generated response that had nothing to do with my complaint. A terrible company with people that don’t give a crap even when they send you wrong items.

READ THE FINE PRINT!!!!! READ THE FINE PRINT! This company does not allow you to return anything. If you open the package, you cannot return it--even if you decide the product is sub-standard. I ordered a large throw for my dogs. I opened the package and realized that it was not what I expected. You cannot tell anything about the product unless you open the package! Within minutes after receiving it, I went online to start a return and found they don't accept returns if you open the package! How does one know what they are getting if they don't open the package? In fact, the product is packaged in a way so you can only tell what it's like by opening it. At that time, I went to sites like Trustpilot and saw their horrible reviews. (The reviews on their site must be fake) I'm stuck with this awful throw, which I will wash numerous times and donate to a shelter. Make sure to avoid the same mistake.

They never sent product stated there… They never sent product stated there confusion with my order states sent it out right away still never received it called 1800 number no one answers. I will never do business again with this company they are thieves. Don't order anything from this company. They asked if I want to update I did get refund. Still won't use this company.

Purchased a dog bed Purchased a bed, kept checking tracking showing not dispatched, contacted company, message back from Reno Mascorin, saying being processed. Then site email disappeared, no more messages, but month later another payment pending from my account for another similar named site, bank said a link had been clicked and a direct debit had been arranged ?, bank very helpful check your accounts. No dogs bed.

I ordered a xl large bed and was… I ordered a xl large bed and was communicating with Reno Mascarin who assured me they were behind on orders and he would make sure I got my bed. That was over a month ago. The company is a scam. Website and number is disconnected and now I can’t get an email back from Reno Mascarin. I will never trust online dog companies that I’ve never heard of before again.